Why Buy From Us?
Top 5 Reasons To Buy From The Rustic Furniture Store
- Personalized Caring Customer Service
- Safe and SSL Secure Ordering
- Step by Step Order Tracking From The Warehouse To Your Door
- Our Price Match Guarantee
- Quality Hand Selected Products
Personalized Caring Customer Service-I guarantee it!
The Rustic Furniture Store is not a big box store that employs customer service from overseas. There is NO complicated, frustrating automated phone system to navigate. Its actually quite simple, if you have a question and call we either answer the phone right then (if we are in the office) or call you back within 24 hours (most of the time within an hour). As matter of fact don't be surprised to talk directly to me (Wes) the store owner. I handle 75% of customer service myself.
This is our advantage over big box stores. I actually DO care if you have a good shopping experience with The Rustic Furniture Store...It matter to me!
If customer service and low price matter to you then choosing us should be an easy choice!
Safe and SSL Secure Orders
You see that green "https://" that means your secure and all information between you and our website is encrypted and private
"Hyper Text Transfer Protocol Secure (HTTPS) is the secure version of HTTP, the protocol over which data is sent between your browser and the website that you are connected to. The 'S' at the end of HTTPS stands for 'Secure'. It means all communications between your browser and the website are encrypted"
Step by Step Order Tracking From The Warehouse To Your Door
When you order from us this is what to expect:
- Immediately receive an confirmation email to the address you supplied during checkout. Use this email to get back to the confirmation page
- Typically orders ship within 5-7 days of being ordered. When an order ships we will email you a notification that it has shipped and provide you with a tracking number for your shipment.
- If your shipment was sent ground FedEx or UPS the product will be delivered curbside and left to the address you provided. If your product was shipped freight they will contact you via phone number you left during checkout to arrange a drop off
- Now just enjoy your new piece of furniture!
Our Price Match Guarantee!
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within 14 days of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 14 days of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within three months from the date of your order and we will process the credit accordingly.
Quality Hand Selected Products
We select every product that goes on our store. As a matter of fact we turn away lots of products every week! Some products just don't fit us or our customers. Other are just suppliers we don't want to work.
We are always looking to add quality products at affordable prices that our customers will love!