Return and Refund Policy
Return and Refund Policy
At TRFS, we want you to love your purchase. If for any reason you're not happy with your item, you may return it for a refund of the merchandise total minus shipping charges within 48 hours of delivery. Return credits are issued as soon as the item is received and inspected. Please note all items have a 20% restocking fee for returns that are not returned due to damage , and you will be responsible for outbound and return shipping and delivery charges. Refunds will be issued in the form of a credit back to the original method of payment. Please note that shipping charges are non-refundable. All you need to do is CONTACT US first for a Return Authorization Number, and then ship the item back to us in the same condition it was in when you received it (New, unused and in perfect condition in its original, unmarked packaging with all the paperwork for a refund). All returns require return merchandise authorization (RMA) from our company. No returns will be accepted without this number. If you item is not damaged you will be responsible for your shipping charges both inbound and outbound.
Please email us for more information.
We highly recommend that you insure all return shipments and use a trackable shipping method as refunds will not be issued in full for items damaged or lost during the return process
Certain sale items marked Non-Returnable like Made To Order Items and Gift Cards are ineligible for a refund. If your item is returned not in resalable condition (not new), we reserve the right to charge a restocking fee of up to 20% of your purchase price on any item, or in some cases, deny your return.
Please Note that all orders are subject to a 15% restocking fee for orders cancelled within a 72 hours window of shipping once a delivery is scheduled for pick up. Orders are subject to this fee once the BOL (Bill Of Lading) has been created and/or once the item has been pulled for shipping. Some suppliers charge a cancellation fee once the item has been pulled for shipping. In these cases the restocking fee for cancellation is NON-Refundable.
To return an item, please us our CONTACT PAGE.
What If My Item Arrives Damaged?
If your item arrives in the mail damaged or with parts missing, please notify us within 48 hours so we may schedule a return, or send you replacement parts as soon as possible. If you ordered a large furniture item via Truck Freight or White Glove Delivery, and it arrived damaged, you must write"Package Damaged" when you sign for delivery. If the package looks significantly damaged, you should refuse delivery. If this happens, please notify us immediately so we can expect your return shipment, and so we can reship you a new item. If you already accepted the delivery and noticed damage after your delivery driver has left, please contact us WITHIN 48 HOURS. We usually only have 48 hours to file freight damage claims with our carriers. Once notified, we will have our carrier contact you to pick up the damaged item, and we will send you a replacement as expeditiously as possible. If you do not notify us with 48 hours will be may be unable to except your return
** We highly recommend that you insure all return shipments and use a trackable shipping method as refunds will not be issued in full for items damaged or lost during the return process **
Made To Order Items:
There are NO returns for made to order items. Since these item are made upon purchase there are NO cancellations for made to order items.
Made To Order Items ship FedEx ground in 4-6 weeks. Your card will be charged when your order is processed.
Shipping Prices and Cancellations:
The Rustic Furniture Store reserves the right to Cancel any and all orders due to excessively high shipping cost, pricing mistakes, out of stock items, discontinued items or any other reason. This includes but not limited to: Products, Suppliers, and Shipping Locations.